Omni Channel Webinar

In today’s always-connected digital landscape, Bangladeshi customers expected instant, seamless, and personalized interactions across every touchpoint. The Axentec Omni-Channel Webinar explored how unified customer support, combined with Generative AI, enabled brands to seamlessly manage conversations across WhatsApp, Facebook, Instagram, SMS, Live Chat, and more. Through expert-led discussions, the session highlighted how Omni-Channel capabilities turned everyday support interactions into meaningful customer experiences and measurable business opportunities.

This exclusive webinar brought together industry leaders and Omni-Channel experts to share practical, real-world insights on transforming customer engagement. The session highlighted how unified communication platforms help automate repetitive queries, reduce operational costs, and improve response efficiency at scale. Expert insights from Axentec and MyAlice demonstrated how businesses can drive growth, strengthen customer relationships, and manage all customer interactions through a single, centralized platform.