Privacy Notice for Axentec Limited

Axentec Limited (hereinafter referred to as “Axentec” “us” “we” or “our”) is committed to protecting the personal data of our customers, business partners, visitors, employment candidates, and/or employees as well as the personal data of individuals who work for or act on behalf of our customers and/or business partners (collectively “data subject”) that has been provided to us. At Axentec, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, ensuring the appropriate Use of your personal data, maintaining robust cyber Security practices, and taking due care when Transfer of data is required.

This privacy notice (“Privacy Notice”) explains what and how personal data is collected and further processed by us, the purposes for which it is collected and processed, the sources (if any) of personal data, to whom personal data is disclosed, how to access and update your personal data, and where to go for further information regarding personal data.

If you provide us with the personal data of other individuals, you hereby represent that you have obtained consent from those individuals before providing their personal data to us. References to ‘your personal data’ in this Privacy Notice include the personal data of such individuals that you provide to us.

We may from time to time amend, modify, vary or update this Privacy Notice and such updated versions shall be available at https://axentec.com.bd/privacynotice. You are bound by such modifications, variations or updates.

Information about Children

If you are under the age of 18, you are required to obtain the consent of your parent, guardian, or person who has parental responsibility over you before sending us your personal data (for example, your name, address, and email address). In such cases, we may require sufficient proof of such consent at any time.

What Personal Data Do We Collect?

The types of personal data we collect or obtain may vary according to our relationship with a data subject and may include the following:

For Customers

• Contact information: name, address, email address, and telephone number.
• Identification information: national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth, etc.
• Demographic information: age range, marital status, gender, etc.
• Photographs: such as those that you may submit for contests or prize-winning competitions.
• Product-specific information: preference, closed user groups (CUGs), friends and family who you choose to include in your service plan, credit limit, etc.
• Banking information: direct debit and related bill payment, banking transactions.
• Service account information: call usage, account balances, transaction history, credit information, billing, and loyalty points.
• CCTV footage: any footage captured or recorded by our surveillance camera system.

For Business Partners and Suppliers

• Contact information: name, address, email address, and telephone number.
• Identification information: national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth.
• Business information: name of organization, job title, department, business address.
• CCTV footage: any footage captured or recorded by our surveillance camera system.

For Visitors

• Contact information: name, address, email address, and telephone number.
• Identification information: national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth, etc.
• Business information: name of organization, job title, department, business address.
• Additional information: race, nationality, reason for visit, date and time of visit, photograph, biometrics and facial recognition, security notes (special instructions and access restrictions), and any footage captured or recorded by our surveillance camera system.

When Do We Collect Your Personal Data?

We may collect or obtain your personal data in the following ways:

For Customers

• When you use our network, products, and/or services (including through our call centers, dealers, and sales channels).
• When you contact us or register for information related to our network, products, and/or services or for any other purposes.
• When you communicate with us (such as SMS, text messages or other digital channels, emails, questionnaires, or surveys).
• When you use or interact with any of our digital applications, visit any of our websites or social media pages.
• When you participate in any of our promotional events, incentives, or loyalty programs.
• From external agencies (such as credit reference agencies, screening or investigation agencies).
• From our internal database pursuant to your relationship with any member of our group of companies.
• From our surveillance camera (CCTV) system.

For Business Partners and Suppliers

• When you use our network, products, and/or services.
• When you communicate with us (such as SMS, text messages or other digital channels, emails, questionnaires, or surveys).
• When you use or interact with any of our digital applications, visit any of our websites or social media pages.
• From external agencies (such as credit reference agencies, screening or investigation agencies).
• From our internal database pursuant to your relationship with any member of our group of companies.
• From our surveillance camera (CCTV) system.

For Visitors

• When you complete our visitor log book or visitor entry form.
• When you provide us with your identification document(s).
• When you provide your host with information.
• From our surveillance camera (CCTV) system.

Who Do We Disclose Your Personal Data To?

We may disclose your personal data as follows:

For Customers

• To members of our group companies.
• To other carriers and operators when routing international calls.
• To third parties when disclosure is necessary or reasonable to protect our rights, protect your security, investigate fraud, or respond to a law enforcement request.
• To our service providers, field engineers, contractors, subcontractors, or any other third party performing work on our behalf or at our instruction.
• To our business partners for our marketing activities.
• To third parties for credit checks and fraud management.
• To third parties for carrying out analytics to understand how you use our services.
• To third parties for research and development purposes.
• To our dealers or agents.
• To third parties for the purposes set out under “How do we use your personal data?”

For Business Partners and Suppliers

• To members of our group of companies.
• To our third-party agents, service providers, consultants, advisors, contractors, and/or subcontractors.
• To any public authority, governmental, regulatory, or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which we are subjected or as permitted by applicable local law.
• To third parties for the purposes set out under “How do we use your personal data?”

For Visitors

We do not routinely share/transfer your personal data with any external organizations or third parties. However, where and whenever we share/transfer your personal data, it shall be for the purposes set out under “How do we use your personal data?” and we shall do so in accordance with applicable data privacy laws, unless required or permitted by law.

Transfers of Personal Data

We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorized purpose. We may transfer your personal data across geographical borders to other entities in compliance with the law. Where your personal data has been transferred to members of our group of companies and/or to third parties located outside of [Your Country], the transfer of your personal data is carried out under organizational, contractual, and legal measures and with adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this information in order to safeguard your personal data.

How Do We Store and Protect Your Personal Data?

We may collect and store your personal data in electronic or physical form, depending upon the requirement. Information may be stored at our and third-party premises within IT Systems (e.g., external cloud storage, internal or third-party management systems, e-mail, database, hard drives), document warehouses, etc. We endeavor, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical, and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:

• Encryption of data in transit or at rest.
• Strict adherence to privacy and security practices.
• Periodic security assessment and reviews to upgrade our practices.
• Restriction of access to such data to personnel who have a need to know such data.

How Long Do We Retain Your Personal Data?

We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases, information may be held for:

• A longer period of time where it is necessary to comply with a legal or regulatory obligation to which we are subjected or as permitted by applicable local law.
• A shorter period where the individual objects to the processing of their personal data.

Consequences of Not Providing Personal Data

We may require the collection of certain personal data about you and failure to provide such information may:

• Result in us being unable to process your application and/or provide you with our services.
• Result in us being unable to respond to your requests regarding our products/services.
• Limit or prevent access to certain features on our website/weblinks.
• Result in us being unable to update.

By submitting personal data to us, you acknowledge that:

• You have read and understood this Privacy Notice and agree and consent to the use, processing and transfer of personal data as set out herein.
• All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information.